1. Change of Mind Returns

We accept change-of-mind returns within 30 days of receipt provided that:

• Items are unused and in their original condition.
• Items are returned with all original packaging and tags intact.

Please note: Sale items, personalised products, and perishable goods are not eligible for change-of-mind returns.

2. Faulty, Damaged or Incorrect Items

If you receive a product that is damaged, defective, or incorrect, you are protected under Australian Consumer Law and may be entitled to a repair, replacement, or full refund.

To process your claim:

1. Notify us within 7 days of delivery.
2. Provide details and photos of the issue where applicable.
3. Return the item using the prepaid return label supplied by us.

There is no cost to you for returning faulty, damaged, or incorrectly supplied items.

3. Returns Process

To initiate a return:

1. Contact our customer support team or use our online returns portal.
2. Once your return request is approved, we will provide a prepaid return label via Australia Post's returns service.
3. Return the item according to the provided instructions.

Refunds are typically processed to the original payment method within 5 business days of receiving and inspecting the returned item.

4. Refund & Exchange Options

Depending on the circumstances of your return, you may choose:

• Full refund
• Exchange
• Store credit

For change-of-mind returns, original shipping charges are non-refundable.

5. Fees & Conditions

We believe in complete transparency.

• Any applicable restocking fees or return shipping charges will be clearly disclosed before your return is processed.
• Returns that do not meet our eligibility requirements (for example, items that have been used, damaged after delivery, or returned without original tags and packaging) may be refused or may receive a reduced refund amount.

6. Returns Fraud Prevention

To protect our customers and business from fraudulent activity:

• Proof of purchase may be required for all returns.
• Refunds will only be issued to the original payment method used for the purchase.
• Additional verification may be requested where necessary.

7. Your Consumer Rights

Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law (ACL).

Our goods and services come with guarantees that cannot be excluded under Australian law. We are committed to complying with all applicable consumer protection legislation.

8. Need Help?

If you have any questions or would like to start a return, please contact our customer support team via our contact page or email.

1. For complete information and frequently asked questions, please visit our Returns & Refunds page for detailed instructions and FAQs: Refund & Returns Info.