Smartcat Combination Sisal Cat Scratch Post
Smartcat Combination Sisal Cat Scratch Post
Smartcat Combination Sisal Cat Scratch Post
Cats need somewhere to scratch, stretch, and mark their territory. If you don’t act fast, that item just might be your couch and furniture. So if you want to keep your cat away from your furniture, you need to get your hands on the Sisal cat scratching post.
Product Features
- Woven sisal surface, resistant to snagging
- Suitable for kittens and adult cats
- Neutral brown design, which blends well with home decor
- Works vertically and horizontally
Product Description
Standing at 81.3 cm tall with a solid 40.6 cm x 40.6 cm wooden base, it’s tall enough for your cat to stretch and stable enough to stay upright, even in the face of the most enthusiastic and energetic kittens and cats. Thanks to the woven sisal surface, the Smartcat scratching post holds up far better than carpet-wrapped posts and gives your cat’s claws something satisfying to dig into.
How to Get the Best Results
One of the best features about this cat scratching post from Sisal Australia is its flexibility. It works amazingly as both a standing scratch post and as a wall-mounted cat scratcher. So no matter how your cat scratches, the post can be arranged to suit their needs.
Product Care
Make sure to run the vacuum over the surface to remove any loose fur and dust buildup. Also make sure to periodically check and tighten the base screws. It will keep the structure stable and wobble-free. Also keep in mind that the post is designed for indoor use, so keep it away from moisture to maintain the sisal and wood structure.
FAQ
Why do cats need a scratching post?
A proper scratching post helps cats sharpen their claws, stretch their muscles, and mark their territory. It becomes a safe outlet for them and will help keep your furniture scratch-free.
Where should I put the scratching post in my home?
You can place near the furniture your cat always targets. Or you can keep them in areas where the cat tends to frequent and relax.
Can this scratch post be placed vertically or horizontally?
The Sisal cat scratch post can be placed both vertically and horizontally.
Give your cat somewhere better to scratch with the Smart Combination Sisal Cat
1. Change of Mind Returns
We accept change-of-mind returns within 30 days of receipt provided that:
- Items are unused and in their original condition.
- Items are returned with all original packaging and tags intact.
Please note: Sale items, personalised products, and perishable goods are not eligible for change-of-mind returns.
2. Faulty, Damaged or Incorrect Items
If you receive a product that is damaged, defective, or incorrect, you are protected under Australian Consumer Law and may be entitled to a repair, replacement, or full refund.
To process your claim:
- Notify us within 7 days of delivery.
- Provide details and photos of the issue where applicable.
- Return the item using the prepaid return label supplied by us.
There is no cost to you for returning faulty, damaged, or incorrectly supplied items.
3. Returns Process
To initiate a return:
- Contact our customer support team or use our online returns portal.
- Once your return request is approved, we will provide a prepaid return label via Australia Post's returns service.
- Return the item according to the provided instructions.
Refunds are typically processed to the original payment method within 5 business days of receiving and inspecting the returned item.
4. Refund & Exchange Options
Depending on the circumstances of your return, you may choose:
- Full refund
- Exchange
- Store credit
For change-of-mind returns, original shipping charges are non-refundable.
5. Fees & Conditions
We believe in complete transparency.
- Any applicable restocking fees or return shipping charges will be clearly disclosed before your return is processed.
- Returns that do not meet our eligibility requirements (for example, items that have been used, damaged after delivery, or returned without original tags and packaging) may be refused or may receive a reduced refund amount.
6. Returns Fraud Prevention
To protect our customers and business from fraudulent activity:
- Proof of purchase may be required for all returns.
- Refunds will only be issued to the original payment method used for the purchase.
- Additional verification may be requested where necessary.
7. Your Consumer Rights
Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law (ACL).
Our goods and services come with guarantees that cannot be excluded under Australian law. We are committed to complying with all applicable consumer protection legislation.
8. Need Help?
If you have any questions or would like to start a return, please contact our customer support team via our contact page or email.
- For complete information and frequently asked questions, please visit our Returns & Refunds page for detailed instructions and FAQs: Refund & Returns Info.
